Carpet cleaning
Vacuuming removes what sits on top. Our deep cleaning removes what lives underneath — compacted grit, oily soil, allergens and the residue left by supermarket shampoos. The result is brighter colour, softer texture and a carpet that stays cleaner for longer.
What's included
No hidden extras for the basics. The items below are part of every carpet cleaning visit, whatever the size of the job.
Our process
Consistency is what separates a good clean from a lucky one. These are the steps our technicians follow in every room.
1
We confirm the fibre, check for loose seams, test dye stability and agree with you which stains matter most.
2
Corner guards on door frames, runners on hard floors, and light furniture lifted onto protective tabs.
3
A slow, overlapping pass with a commercial vacuum removes loose grit — the abrasive soil that wears carpet down.
4
A fibre-appropriate pre-spray breaks down oily soil; a brush works it through the pile from several directions.
5
Controlled hot-water rinse with strong suction lifts the loosened soil out — and leaves almost no residue behind.
6
Specific stains get specific chemistry: tannin, protein, oil or dye. We tell you what came out and what didn’t.
7
The pile is groomed in one direction, air movers are positioned, and you get written drying and aftercare advice.
Stain guide
If something spills before we arrive, blot — never rub — with a clean white cloth and a little cool water. Then leave the rest to us.
Tannin stains respond to a mild acidic spotter followed by rinsing. Old coffee with milk also needs a protein step first. Most tea and coffee marks are fully removable.
These contain natural dyes. Fresh spills usually come out completely; older ones may need a specialist dye-reduction treatment, which we test on a hidden area first.
We locate affected areas with UV light, flush the backing, and use an enzyme treatment to break down the source of the odour — not just mask it.
Frozen and broken away first, then the residue is dissolved with a gel solvent and rinsed so it doesn’t attract dirt.
Results depend on the ink type. Ballpoint usually lifts with solvent spotters; permanent marker can often be lightened but not always removed.
A dry solvent breaks down the oily base before extraction. Make-up foundations come out well when treated early.
Always let mud dry completely, then vacuum it out before wet cleaning. Remaining clay tint is removed with a mild detergent rinse.
Families & pets
Children and pets spend more time on the carpet than anyone else in the house, so what we leave behind matters. Our cleaning solutions are biodegradable and pH-balanced, and we rinse thoroughly so no detergent stays in the pile.
For homes with pets we add a UV inspection for hidden accidents and an enzyme odour treatment. For nurseries and playrooms you can add a low-toxicity sanitiser after cleaning.
After we leave
Open windows or run fans and air-conditioning. Carpet dries fastest with gentle, constant airflow — usually within two to six hours.
You can walk on the carpet straight away, but avoid outdoor shoes until it’s completely dry so fresh soil doesn’t stick to damp fibres.
Keep furniture on the protective tabs until the carpet is fully dry to prevent rust or wood-stain marks transferring to the pile.
Carpet cleaning FAQ
Most homes benefit from a deep clean every 12 to 18 months. Homes with pets, young children or heavy foot traffic do better with a clean every six to nine months, plus regular vacuuming.
Only if detergent is left behind. Residue is sticky and attracts soil. Our rinse-and-extract process is designed to leave the fibres clean and residue-free, so carpets stay clean for longer.
Yes — “steam cleaning” is the common name. Strictly speaking we use hot water rather than steam, with controlled temperature to suit the fibre.
Yes. Stairs are cleaned with hand tools and a stair attachment, one tread at a time, including the risers and edges.
Some stains “wick” back up from the backing as the carpet dries. If that happens within seven days, call us and we’ll return to treat it again at no charge.
Tell us the rooms and the carpet type — we’ll reply with a fixed written price.
