Legal · Disclaimer
Effective date: 1 October 2026 · Last updated: 1 October 2026
In short: the advice on this website is general guidance. Results depend on the condition, age and construction of each carpet or rug, so the only binding information is your written quote and our terms.
The content on carpentro.com — including care guides, stain advice, fibre explanations, drying times and FAQs — is provided for general information. It is not a substitute for an on-site inspection by a qualified technician. While we take care to keep information accurate and current, we make no warranty that it is complete or suitable for your particular carpet, rug or floor.
Every carpet and rug is different. Stains that have set, dyes that are unstable, bleach and sun damage, pet urine that has reached the backing, previous cleaning residues, manufacturing defects and normal wear can all limit what cleaning or repair can achieve. We will tell you honestly what we expect before work begins, but we cannot guarantee that every stain, odour or mark will be completely removed.
If you choose to follow home care advice from this website, test any product or method on a hidden area first and follow the manufacturer’s instructions. CarpenTro is not responsible for damage caused by home cleaning, products or equipment that we did not supply or apply.
Drying times, turnaround times, installation durations and similar figures are typical estimates. Actual times depend on humidity, airflow, fibre type, soil level, access and the size of the job.
Photographs on this website illustrate our services and the types of carpets and rugs we work with. They are representative and may not show actual CarpenTro customers, premises or jobs.
We may link to other websites for convenience. We do not control and are not responsible for their content, availability or privacy practices.
To the extent permitted by law, CarpenTro will not be liable for any loss or damage arising from reliance on information published on this website. Nothing in this disclaimer limits any liability that cannot be excluded by law. Your rights when you book a service are set out in our Terms & Conditions.
